Returns Policy

Please read the information below prior to purchasing from Expert in order to familiarise yourself with our policies in relation to cancellations, refunds and faulty items.

You can change or cancel an order prior to it being assigned to the courier for shipping. If the order has been dispatched, you can return the goods to us and we will organise a refund. Your refund will be processed once the item has been inspected to ensure it is intact and in its original packaging.


We’re not a big company and this merch’s only purpose is to support an independent musical project by an independent artist.  So please carefully consider the situation before asking for a refund. I’ll do my best to refund any damaged good, but I’ll ask for proofs of the damage AS THE ITEM IS UNBOXED. Trusting your understanding.

All returns should be sent to the address below:

Alessio Felicioni
Via Verrotti, 238
65015 – Montesilvano (PE) – Italy

For any queries in relation to returns please email us at info[at]shuilmusic[dot]com.

Your Right To Cancel Your Order

When you make a purchase online you have a statutory right to cancel your order for any reason within 14 days; you then have 14 days from the date you cancelled the order to return the product to Alessio Felicioni. It is your responsibility to take reasonable care of the goods prior to returning them.

If you have not used the product and it is returned to us in the original packaging, you will receive a full refund. Your refund will be made within 7 days of receipt of the appliance.

Please note that you will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned & an inspection being carried out.